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How do I use my benefits/rewards points?

Online. To use your rewards points, copy the code that we shared with you and proceed to checkout. Enter your code in the ['Discount Code'] field. Click ['Apply'] to see your new total before finalizing your order. Only one code can be used per order

What is your cancellation policy?

Orders can be canceled within before you get a tracking number. Please email our team with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it happen. After this period, we may no

Can I edit or add anything to my order?

Once an order is placed, and it has not shipped send us a message with what you want to add. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.

How do I cancel my order?

You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [[email protected]]. Please include your order number and the reason for cancellation in your message.

What do I do if my item(s) arrives damaged?

We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced du

My order was marked delivered but it’s not here.

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship

What do I do if I receive the wrong item in my order?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance or chat box. Include a photo of the item received and the name of the missing item(s). Please double-check the

Do you offer expedited shipping?

Yes, we do offer expedited shipping for domestic orders only for a fee that will be shown to you at the checkout. Please keep in mind that the order processing can take up to 1-2 business days.

Do you offer free shipping?

We offer fast and free shipping for orders over [$100] within the contiguous United States (does not include Hawaii, Alaska, or US territories). Orders shipped outside the United States are subject to taxes and duties that are paid for by the custome

How long does delivery take?

Delivery times vary depending on the destination and the shipping method selected. • Standard Delivery: Typically arrives within [4-8 business days] business days. • Express Delivery: Typically arrives within [1-3 business days] business days. • Inte

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in

What if my package gets lost or arrives damaged?

At Hey Beautiful, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [[email protected]] with your order number an

How much does shipping cost?

Domestic Shipping [Country]: We offer free standard shipping on orders over [$100]. We also offer expedited shipping. International Shipping: International shipping cost depends of weight and size which is calculated at checkout.

What is your shipping policy?

DELIVERYAll purchases shipping within the United States will receive complimentary standard shipping after 75$ worth of products. With respect to the shipment of products and services sold through the Website, risk of loss and title for items purchas

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your

Do you ship worldwide?

We do ship to most countries, however, there are a few that we are unable to send to. To review the countries we currently don't ship to, please see below:. [Countries where you don’t ship.]. Please note that international shipments can take [7-14 bu

How do I make a return?

Returns must be initiated within [30 days] of receiving your order. Items must be unused and in the original packaging. Reach out to our customer support team at [[email protected] to initiate the return process with your order num

What’s your return policy?

Our return policy allows returns or exchanges for [condition of product (e.g. unopened)] products purchased in the last [30 days]. Please note that [perishable / discounted / limited edition] items are not eligible for return. You can expect your ref

When will I get my refund?

Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow [5 days] business days for the refund to reflect in your account.

Do you offer refunds or exchanges?

[’Yes’ answer]. Yes, we offer refunds and exchanges within [30 of days] days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that [any exception

How do I start a return?

Our return policy allows returns for [unopened and sellable condtion] products purchased in the last [30 days]. If you'd like to proceed with a return, please visit our Return Portal. Once your request is approved, you will receive a prepaid return l

Item is not working? | Electronics

For in store orders: If you purchase in house extended warranty and its still under protection please inform us. You may also come to the store for ease. If you're experiencing issues with your Halfmoon lamps, drills, or other electronics, we’re here

Pickup Policy

Notification and Pickup:. Identification:. Online Sale Policy:. Thank you for your cooperation. We look forward to serving you!